Blog

Blog

What I Learned from Complaint Handling Awards ‘17

I was honoured to be a judge at the UK Complaint Handling Awards, and grateful that my employer Capita allows me the time to develop these extra-curricular activities outside of my role. As I am desperately passionate about customer experience, I was excited to see what the day ahead of me would be: a day focussed on improving the complaints procedures within companies, and examples of them going from being at their worst to becoming their best. Read more